Pipplet Shutdown
Pipplet Service Shutdown – What You Need to Know
As part of a broader shift within the ETS group, the Pipplet platform will be phased out by December 20, 2025.
We know Pipplet has been a valuable tool for many of you, and we want to make this as helpful and transparent as possible. This article outlines the timeline, what actions you can take, and how we can support you going forward.
Timeline
Date | What's Happening |
|---|---|
Now until Dec 20, 2025 | Full access to the Pipplet platform remains available |
Dec 20, 2025 | Final day to use the platform and remaining credits |
After Dec 20, 2025 | Platform access will no longer be available |
What You Can Still Do
Until December 20, 2025, you can continue to:
- Log in and manage your account via dashboard.pipplet.com
- Assign tests and use any remaining credits
- Buy additional credits as needed, but keep in mind: Additional credits will expire on December 20, 2025, regardless of purchase date. Credits set to expire sooner will still expire on their original dates (no extensions). No new orders will be accepted after December 20, 2025.
- Download all test reports and data (PDFs, CSV exports) for your records
- Request a refund for unused credits as of December 20, 2025, applicable to orders placed before the notice date July 8, 2025.
- Reach out to support@pipplet.com for assistance
Ready Alternative: TOEIC® Link™
As we sunset the Pipplet service, we encourage you to explore TOEIC® Link™, a scalable and secure solution for online English-language assessment, developed by ETS.
Currently available in select markets, TOEIC® Link™ may be a good fit if you’re looking for a reliable English-language testing solution for recruitment, internal mobility, university admissions, or other initiatives.
To learn more, please send us a message at support@pipplet.com so we can connect you to a representative.
Why is Pipplet being phased out?
This change is part of a broader strategic realignment within ETS to streamline and focus its services. As a result, Pipplet will be phased out at the end of 2025.
Can I still use Pipplet until the shutdown?
Yes, you will have full access to the platform—including testing, reporting, and candidate results—until December 20, 2025.
Can I still buy more credits?
Yes, you can buy additional credits before the deadline. Keep in mind:
- Those credits will expire on December 20, 2025
- Credits with earlier expiry dates will not be extended
- No new orders will be accepted after December 20, 2025
Will I be refunded for unused credits?
We will provide refunds for any unused credits as of December 20, 2025, for orders placed before the notice date July 8, 2025. Credits purchased after this date will not be eligible for a refund. We still encourage you to plan ahead and use all remaining credits before the platform closes on December 20, 2025.
What happens to my data?
You’ll have full access to test data and results until December 20, 2025. After that, the platform will close. We strongly recommend exporting anything important before then.
How can I export my test data?
You can download candidate reports (PDF) or export your account data (CSV) directly from your dashboard. We recommend doing this well in advance of the shutdown.
What is TOEIC Link and how is it different?
TOEIC Link is an online English-language assessment solution, developed by ETS to offer structured, reliable test results, scalable delivery, and a high standard of testing integrity for organizations.
If English assessment is part of your organization’s hiring, training, or academic process, it could be a strong next step.
Is TOEIC Link available now?
TOEIC Link is currently available in select markets. If TOEIC Link aligns with your English assessment needs, we would be glad to help you evaluate it and arrange a walkthrough or consultation.
What if I have a contract with Pipplet?
This article is specific to clients without a contractual agreement. If you have an active contract, please contact us at support@pipplet.com for information specific to your agreement.
Who can I talk to for help?
You can contact our team at support@pipplet.com. Whether it’s about using up credits, exporting data, or exploring TOEIC Link, we are here to help.
Final Recommendations
- Use all credits before December 20, 2025
- Download your reports and test data early
- Explore TOEIC Link if you’re continuing with English-language testing
- Bookmark this article for updates
- Request a refund for eligible unused credits by December 20, 2025
Legal Notice
This article is intended for informational purposes only and applies exclusively to clients without an active subscription or contractual agreement.
If you have an active contract with Pipplet, please contact support@pipplet.com for information specific to your agreement.
All Pipplet services will cease on December 20, 2025. After this date, access to the platform and associated data will no longer be available. Clients are solely responsible for exporting and safeguarding their data before this deadline.
Refunds for unused credits will be available only for purchases made before the date of this notice and must be requested by December 20, 2025. Credits purchased after the notice date are non-refundable. No liability will be accepted for unused or expired credits or for loss of data after the shutdown date.
This notice does not modify, replace, or supersede any existing agreement between Pipplet and its clients.
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Updated on: 07/08/2025
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