If you are having trouble with your microphone or your webcam, the following information can help you troubleshoot and resolve these issues.

First, try restarting your device and allow access to your audio or webcam. If your microphone and webcam are still not detected, please proceed with the following steps.

1- My microphone cannot be detected

Make sure that you've allowed access to your microphone and the volume is turned up
— Ensure that your microphone is connected to your device correctly.
— Make sure your microphone is authorized in your device settings and that the volume is loud enough.

My sound quality isn't good
— Make sure you are in a calm and quiet location and there is nothing obstructing your microphone speakers. Surrounding noises can affect the quality of your recordings.
— We recommend using headphones or a headset, if you have them. This will enhance the quality of your recordings.

The volume of my recordings is too low
— Increase your microphone's volume.
— Try to speak as close to your computer's microphone as possible.
— Speak as clearly and as loudly as you can.

Still unable to resolve the issue?
Contact us using our online chat by clicking the conversation icon in the bottom right corner of your screen.
Provide as many details as you can regarding the issue, and please indicate which web browser you are using. We'll get back to you as soon as we can.

You may also refer to this article to learn how to properly set up your microphone and camera: https://help.pipplet.com/en-us/article/how-to-set-up-your-microphone-and-camera-1e9g032/

2- My camera cannot be detected

Make sure your you've allowed access to your camera and that it is turned on
— If your camera is not embedded in your device, make sure to select and allow it when the authorization window pops up.
— Check your device settings and make sure to authorize your camera.

If you are using Windows 10 and your camera is not detected, please review this article: https://help.pipplet.com/en-us/article/your-microphone-doesnt-work-on-windows-10-jxwe4k/

Still unable to resolve the issue?
Contact us using our online chat by clicking the conversation icon in the bottom right corner of your screen.
Provide as many details as you can regarding the issue, and please indicate which web browser you are using. We'll get back to you as soon as we can.
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