In this article, you'll find all the information needed to help you troubleshoot your microphone and camera

Often times your microphone and camera are not working because of privacy permissions or software reasons.

Troubleshoot the problem checking these first few items:

Make sure your computer's sound is on and that your speakers are turned up.
Ensure your camera's computer security settings on your mac or pc are enabled.
Check that you have installed the latest software update on your browser, tablet, or your smartphone device.
Try accessing the test from another network, for example try connecting your computer to your mobile hotspot to share your connection.
Restart your computer, tablet, or smartphone device.

If you find that the problem still remains, here are some additional steps you can take to troubleshoot your microphone and camera from any device.

Taking the test from a computer?

Make sure you have the latest version of Google Chrome or Mozilla Firefox installed on your computer.

From Google Chrome*, check your settings as explained here.
From Mozilla Firefox*, check your settings as explained here.
From Microsoft Edge*, check your settings as explained here.

Taking the test from a tablet?

From an iPad:

Check your microphone settings as explained here.
Check your camera settings as explained here.

From an Android tablet:

1 / Copy the link of the test. You can find this link in the invitation email sent to you.
2 / Open your Google Chrome browser and paste the link in the address bar to access your test.

Taking the test from a smartphone?

From a iOS smartphone:

You must have iOS 11.3 in order for the test to function properly.
The test only works on Safari. Do not use Chrome from your iOS smartphone.
It is also important to access the test from Safari directly, not from your email application.

1 / Copy the link of the test. You can find this link in the invitation email sent to you.
2 / Open your Safari browser and paste the link in the address bar to access your test.

From a Android smartphone:

It is necessary to have Chrome V53 at most for the test to work.

1 / Copy the link of the test. You can find this link in the invitation email sent to you.
2 / Open your Google Chrome browser and paste the link in the address bar to access your test.

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Updated on: 12/09/2024