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# I have received a proctoring alert for one of my test takers, what does it mean?


# I have received a proctoring alert for one of my test takers, what does it mean?

Do you want to verify the identity of your test-taker when taking the Pipplet test? Here are two different ways to do so:

###### Visual monitoring

You can enable **remote identity verification** for free through the candidate's webcam to confirm the individual taking the test is the same person, eliminating the need for in-person meetings.

**How does it work?**
1. When adding a new test-taker on your dashboard, simply check the box "Check the candidate's identity using his/her webcam."

![](https://storage.crisp.chat/users/helpdesk/website/a9fa3ad2ab63a000/screen-shot-2023-02-14-at-1549_1cadnt.png)

2. Pipplet will request permission from the test-taker to access their webcam. Snapshots will be taken at random times throughout the test.

3. You can view these snapshots on your dashboard to validate identity.

| Pipplet’s Proctoring Alerts are sorted into two categories depending on the nature and severity of the issue detected: Unusual Behavior or Test Security Violation.

### Proctoring Alert Categories

# Unusual Behavior:

We detected some unusual behavior on the test, but the test remains valid and a grade is provided. The client is informed of the potential issue, and may wish to review the test themselves. 

* A grade is provided.
* An orange “Unusual behavior” flag appears on the dashboard.
* The test results page will provide further details of the nature of the violation.
* The email containing the test takers’ results for the client explains the reason for the alert.
* The evaluation report does not mention unusual behavior.

# Test Security Violation:

The test taker has violated our test security guidelines, and as a result their test has been invalidated. 

* No grade is provided.
* A red “Test Security Violation” flag appears on the dashboard.
* The test results page will provide further details of the nature of the violation.
* The email containing the test takers’ results for the client  indicates that the test was invalidated and explains the reason for the alert.
* The evaluation report will indicate that the test was invalidated.

|| ![Test Security Violation and Unusual Behavior flag](https://storage.crisp.chat/users/helpdesk/website/a9fa3ad2ab63a000/unusual-behavior_1wqsrdq.png)

|| ![Test Security Violation alert and invalidated evaluation report in the dashboard](https://storage.crisp.chat/users/helpdesk/website/a9fa3ad2ab63a000/ici_1mdysy7.png)

|| ![Example of the Client test results email](https://storage.crisp.chat/users/helpdesk/website/a9fa3ad2ab63a000/screenshot2024-11-14at163914_jnjgv7.png)

###### Examples of proctoring alerts:

* **Multiple Voices**
Multiple voices are detected in the audio recordings.

* **Plagiarism**
Certain test content appears to have been copied from another source.

* **Face Mismatch**
The identity verification photo and the photos taken during the test show significant discrepancies.

* **Suspicious Difference between Skills**
There is an unusual difference between the spoken and written skills.

* **Possible AI Content**
Some test content may have been generated using an AI tool.

* **Inconsistent Level in Responses**
The level of the responses is not consistent throughout the test.

| If you need help, please contact us by chat or at the following email address: support@pipplet.com

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