> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.pipplet.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Having trouble validating your ID?

# Are you having trouble validating your ID?

Here are some tips to help you:

###### 1 - Restart your browser

Close and reopen your web browser. This can often fix small issues.

###### 2 - Clear your browser cache

Sometimes, your browser's cache can cause problems. To clear it: 

* Google Chrome : Click on the three dots in the top right corner, go to "Settings", then "Privacy and security", and click on "Clear browsing data".

* Mozilla Firefox : Click on the three lines in the top right corner, go to "Options", then "Privacy & Security", and click on "Clear Data".

###### 3 - Check security settings

Make sure your browser's security settings are not blocking the process. Temporarily disable ad-blocking extensions or high-security settings.

###### 4 - Complete the identity verification on your phone

If it still doesn't work on your computer, try using your mobile phone. Mobile browsers are often less problematic.

We hope these tips help you. If you continue to have issues, please contact our support team at support@pipplet.com.

Good luck with your test!

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